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Your Questions Answered

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Our Ethics

Our ancestors clothing was made from natural biodegradable products, lasting generations. I want to help people to continue to invest in apparel made from materials that are sustainable, ethically sourced and help our environment.

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All feather and fur raw materials are by-products which would otherwise have been disposed of in landfills using chemicals or being burned, polluting and adding greenhouse gases to our precious air.  Feather and Fur by-products are used in the same way as leather and wool are creating sustainable and long lasting pieces. 

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I am committed to having an open and honest relationship with companies and manufacturers who maintain the highest quality of tailorship and production.  

It is important to me that the product you are purchasing abides by International Ethical Guidelines set by International Federal Fur (IFF), accreditation and certification in the complete process of the manufacturing; including the safety and wellbeing of the individuals who hand craft each item.

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Shipping

Shipping (New Zealand)

 

I will dispatch your goods within 1-3 working days once payment is cleared.

Once dispatched your parcel should reach you within 1-3 working days. Please note rural deliveries can take 2-4 working days.

All domestic deliveries are handled by NZ Post and are track and traceable.

 

Shipping (Rest of World)

 

I will dispatch your goods within 1-3 working days when payment is cleared.

Once dispatched your parcel should reach you within 3-10 working days

Please note international deliveries may experience some extra shipping delays due to COVID-19.

 

All international deliveries are handled by DHL and NZ Post. Any duties and taxes incurred on international deliveries are your responsibility.
 

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Returns & Exchanges

I understand that deciding on an item can be tricky especially if like me, you enjoy looking at the details, if it feels good, how it sits and ultimately if it looks good on you.

 

If for whatever reason you decide your original purchase is not for you, I am more than happy for you to return it and receive a full refund providing the following conditions are met:

 

  • Your item is returned in its original and unused condition within 7 days of delivery and with the original receipt.

  • All return shipping charges are your responsibility. Feather and Fur will only cover return postage costs if an item is faulty.

  • Carefully package your item in the original Feather and Fur packaging.

  • Refunds will be processed within 7 business working days. You will receive an email confirmation once your refund has been processed.

  • We strongly recommend using a traceable shipping method. Lost or undelivered parcels are unfortunately out of our control and therefore not our responsibility.

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